Service Status

Welcome to the ITS service status page for Florida State University. This page provides up-to-date information about the operations of campus IT services.

ITS Maintenance Windows

title-inside title-centered
2

Service Disruptions


2FA (DUO) Problem 1/21

Problem: Users are reportedly experiencing issues with the "Remember me for 30 days" function when authenticating with 2FA (DUO). ITS is actively working to resolve this issue. Thank you for your patience. 

Start Time: 1/21/2021 11:55AM ET

Planned Maintenance

No upcoming maintenance

Recent Status History

RESOLVED: ITS has resolved this issue, and all services are fully operational.  Thank you for your patience. [1/19/2021 1:53AM ET]


PROBLEM: OIM Admin is currently unavailable. Users are reportedly receiving “404”, “Oh-Nuts” or "In order to utilize these tools, you’ll need to know your FSUID or EMPLID..." pages when attempting to sign in, but can access self-service identity management through myFSU portal. ITS is actively working to resolve this issue and have OIM restored as soon as possible.

Start Time: 1/19/2021 8:20AM ET  

RESOLVED: Telephone Services appear to be functioning normally, and users should have no difficulty making or receiving calls. Thank you for your patience while ITS worked to resolve these issues. If you are still experiencing issues, please submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu. [1/15/2021 12:00 PM ET]


UPDATE: Users may still be experiencing intermittent issues making or receiving calls. Thank you for your patience while ITS works to resolve these issues. [1/15/2021 10:48 AM ET]


PROBLEM: Phone services are currently unavailable at multiple locations across campus. ITS is investigating this issue to have service restored as soon as possible.

Start Time: 01/15/2021 10:05AM ET

MAINTENANCE: FSUID Management will be unavailable while ITS performs planned maintenance from 5AM ET Saturday January 16 to around 11AM ET Monday January 18. During this time ITS will upgrade OIM.

Start Time: 1/16/2021 5AM ET 

Anticipated End Time: 1/18/2021 11AM ET 

Services Impacted:

  • FSUID activation
  • Password reset tool
  • Password reset
  • Challenge Question updates
  • 2FA Management

MAINTENANCE: ITS Active Directory systems will be intermittently available while ITS performs planned maintenance from 8AM-12PM ET Saturday, January 16. During this time, ITS will be installing security and critical updates released by Microsoft. The installation of these updates may require a restart of the systems. To read more about the latest Microsoft security updates, please visit the Microsoft Security TechCenter.

Start Time: 1/16/2021 8AM ET

Anticipated End Time: 1/16/2021 12PM ET

MAINTENANCE:  All ITS-hosted Windows systems, excluding ERP, and Active Directory systems will be intermittently available while ITS performs planned maintenance from 4-7AM ET, Thursday, January 14.  During this time, ITS will install security and critical updates released by Microsoft. The installation of these updates may require a restart of the systems. These updates are performed on the Thursdays following the release of Microsoft updates (the second Tuesday of every month).

Start Time: 1/14/2021 4AM ET

Anticipated End Time: 1/14/2021 7AM ET

MAINTENANCE: VoIP at the Tallahassee Campus will be intermittently unavailable while ITS performs planned maintenance from 7:00PM ET Friday, January 15 to around 12:00AM ET Monday, January 18. During this time, ITS will be will be upgrading the University’s Avaya VoIP and messaging platforms.
 
Start Time: 7:00PM ET 1/15/2021

Anticipated End Time: 12:00AM ET 1/18/2021
 
Impacted Services

  • Campus Voice mail
  • VoIP - Avaya telephones and Softphones
  • Internal/Inbound/Outbound Calling – VoIP users

RESOLVED: All issues within the ITS Service Desk have now been resolved and is back up and running normally. Thank you for your patience while ITS worked to resolve the issues. [1/05/2021 9:45AM ET]


PROBLEM: The ITS Service Desk is currently unavailable to take calls or chats. ITS is actively working to resolve the issue and have the ITS Service Desk back up and running as soon as possible.

Start Time: 1/5/2021 8:15AM ET

PROBLEM: A software upgrade was made over the Winter Break for myFSUVLab. Some users have reported issues accessing the site after the upgrade.

Please attempt these steps if you are no longer able to access myFSUVLab:

  • Be sure to access the URL https://myfsuvlab.its.fsu.edu.
    • Allow the web server to redirect you automatically.
    • Update any shortcuts to this URL.
  • Clear your browser cache. For more on this, please reference this FAQ.
  • Verify that your account password is not expired.

MAINTENANCE: Telephone services on the FSU Main campus may be intermittently unavailable while ITS performs planned maintenance from 7:00AM ET Monday, December 28 to around 5:00PM ET Monday, December 28. During this time, the R.K. Shaw Building will be without power which may cause lost or disconnected phone calls, call forwarding and voicemail services.

Start Time: 12/28/2020 7:00AM ET

Anticipated End Time: 12/28/2020 5:00PM ET

RESOLVED: The ITS Software Store experienced issues which caused users to receive the error message “System error.Bad Request. Please contact ITS Service Desk.” when attempting to place personal orders. ITS has resolved this issue and the ITS Software Store is fully operational. Thank you for your patience. 

Start Time: 12/16/2020 10:40AM ET
End Time: 12/16/2020 12:00PM ET