RESOLVED: The vendor has resolved the issue impacting some Telephony Participants. Any users who are still having issues should contact the ITS Service Desk. [06/03/2020 7:50PM ET]

UPDATE: The vendor has identified and is working to resolve this issue with participants joining by telephone. In the meantime, please join Zoom Meetings and Zoom Video Webinars via computer audio (VoIP). [06/03/2020 1:08PM ET]

PROBLEM: Zoom services are currently experiencing intermittent issues. Participants joining Zoom Meetings and Webinars by telephone are reportedly being dropped. The vendor is investigating this issue and hope to have call-in access fully restored as soon as possible.

Start Time: 06/03/2020 12:45PM 

RESOLVED: ITS has successfully pushed out a fix for the Zoom client to update to version 5.0. Moving forward, Zoom version 5.0 will be required so any users who are still having issues should contact the ITS Service Desk. [06/03/2020 4:05PM ET]

UPDATE: ITS has been actively sending Zoom update fixes that should allow Zoom installations to update to version 5.0 or greater. Many should now be able to update Zoom either natively from the application itself or by receiving updates through Software Center (Windows) or Managed Software Center (macOS). If you have an immediate need to join a Zoom meeting and your Zoom is not at version 5.0 or greater, users can always join the meeting using the web client or mobile app on iOS or Android devices as a workaround until the installed client has been updated. It is also important to note CTS-managed macOS computers will need to either be on campus or connect to VPN in order to receive updates from Managed Software Center. Any users who are still unable to update Zoom to version 5.0 or greater should contact the ITS Service Desk. [06/03/2020 11:15AM ET]

UPDATE: ITS has become aware some people are not able to connect to Zoom meetings when using the Zoom client on a Windows or Mac computer. ITS is evaluating the situation and working to update Zoom clients on affected computers. We have found that some users who have manually installed the newest version of the Zoom client may have two versions of the client. Those who need to participate in a Zoom conference should use the web client or a mobile app until their desktop client can successfully log into Zoom. ITS will update the ITS newsfeed as new information becomes available. We will also inform IT professionals. People experiencing problems should contact the ITS Service Desk. [06/02/2020 6:00PM ET]

PROBLEM: ITS has become aware some people are not able to connect to Zoom meetings when using the Zoom client on a Windows or Mac computer. ITS is evaluating the situation and working to update Zoom clients on affected computers. We have found that some users who have manually installed the newest version of the Zoom client may have two versions of the client. Those who need to participate in a Zoom conference should use the web client or a mobile app until their desktop client can successfully log into Zoom. ITS will update the ITS newsfeed as new information becomes available. We will also inform IT professionals. People experiencing problems should contact the ITS Service Desk.

Start Time: 06/01/2020 12:15PM 

RESOLVED: Aruba VIA VPN issue.  ITS has resolved this issue and service has been fully restored. Thank you for your patience.[05/31/2020 5:31PM ET]

Questions? 

We're here to help. If you experience issues after service is restored, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu. 

PROBLEM: The Aruba VIA VPN service is currently unavailable. Users are reportedly unable to connect but can use the Cisco VPN service, which is unaffected. ITS is investigating this issue and actively working to have the Aruba VIA VPN restored as soon as possible. 

Start Time: 05/31/2020 8:10AM 

RESOLVED: Adobe Creative Cloud Services. Some users were reportedly unable to log in.  Adobe has resolved this issue and service has been fully restored. [05/28/2020 4:30PM ET]

PROBLEM: Adobe Creative Cloud Services are currently unavailable. Users are reportedly unable to log in. The vendor is actively working to have the Adobe Creative Cloud Services restored as soon as possible.

Start Time: 05/27/2020 11:00 AM

RESOLVED: Aruba Via VPN . Some users were reportedly receiving errors when trying to access VIA.  ITS has resolved this issue and service has been fully restored. Users may need to restart to get the application to work properly. [05/19/2020 8:33AM ET]

Start Time: 05/19/2020 8:04AM ET

Questions?
We're here to help. If you experience issues after service is restored, submit a support request or contact the ITS Service Desk at 850-644-HELP(4357) or help.fsu.edu.

RESOLVED: Webmail services and Outlook Web App (OWA) have been restored and the service is now fully operational. Thank you for your patience. [05/13/2020 3:50PM ET]

PROBLEM: Webmail services and Outlook Web App (OWA) is currently intermediately available. Users are reportedly receiving errors when trying to access the webmail portal. ITS is actively investigating this issue to have the service fully restored as soon as possible.

Start Time: 05/13/2020 1:30PM ET

MAINTENANCE: Multiple services will remain available with no expected interruption in service while ITS performs planned maintenance from 5PM-7PM ET Thursday, May 14. During this time, ITS will be applying updates that support these services.

Start Time: 05/14/2020 5PM ET

Anticipated End Time: 05/14/2020 7PM ET

Services Impacted:

• Ad Astra
• Career Portfolio
• ColdFusion (HR, IR, Admissions)
• FSU Imaging
• FSU Service Center
• FSUID activation and password resets
• ITS virtual machine services
• myFSU BI
• myFSUVLab
• MySoft billing system
• OMNI HR
• OMNI Financials
• RightFax
• Student Central

MAINTENANCE: Multiple services will remain available with no expected interruption in service while ITS performs planned maintenance from 4AM-7AM ET Thursday, May 14. During this time, ITS will be applying updates that support these services.

Start Time: 05/14/2020 4AM ET

Anticipated End Time: 05/14/2020 7AM ET

Services Impacted:

• Ad Astra
• Career Portfolio
• ColdFusion (HR, IR, Admissions)
• FSU Hyperion
• FSU Imaging
• FSU Service Center
• FSUID activation and password resets
• ITS virtual machine services
• myFSUVLab
• MySoft billing system
• NOLIJ
• OMNI HR
• OMNI Financials
• RightFax
• Student Central

MAINTENANCE: ITS Active Directory systems will be intermittently available while ITS performs planned maintenance from 8AM-12PM ET Saturday, May 16. During this time, ITS will be installing security and critical updates released by Microsoft. The installation of these updates may require a restart of the systems. To read more about the latest Microsoft security updates, please visit the Microsoft Security TechCenter.

Start Time: 05/16/2020 8AM ET

Anticipated End Time: 05/16/2020 12PM ET

MAINTENANCE:  All ITS-hosted Windows systems, excluding ERP, and Active Directory systems will be intermittently available while ITS performs planned maintenance from 4-7AM ET, Thursday, May 14.  During this time, ITS will install security and critical updates released by Microsoft. The installation of these updates may require a restart of the systems. These updates are performed on the Thursdays following the release of Microsoft updates (the second Tuesday of every month).

Start Time: 05/14/2020 4AM ET

Anticipated End Time: 05/14/2020 7AM ET